District's Take Or Pay Water Purchase Requirements
Travis County MUD # 2 and the other Manor MUDS (Wilbarger Creek # 1, Wilbarger Creek # 2, and Cottonwood Creek MJD #1) have entered into a water supply agreement with Metro H20 (a subsidiary of Southwest Water Company). Part of this agreement applies to the District's requirement to purchase (take) a minimum number of gallons each year or pay for these gallons even if the consumption level does not reach this minimum amount. Please refer to (click on) the "Take Or Pay Purchase Requirements" link for complete details.
Water Rate Comparisons - May 6, 2011
The reader is referred to the following link to obtain other MUDs water rates and average water bills as compared to Travis County MUD No. 2: MUD Water Rates / Average Water Bills .
Water Rate Increases
Please view the news update (on this website) regarding "Proposed Settlement Terms - Water Rate Mediation". All other information regarding water rate increases can be viewed at http://www.manormuds.com.
1. Whom do I call if I have a medical or fire emergency?
2. Whom do I call if I suspect vandals or see suspicious activity?
Either contact the Travis County Sheriff at 512-794-0845 or dial 911 if considered to be an emergency.
3. Who do I call regarding loose/dangerous animals?
Contact Travis County Animal Control at 512-974-2000.
4. Who do I call if I see a water leak (fire hydrant, underground, broken sprinkler system, etc.)
Contact Crossroads Utility Services, LLC at 512-246-1400.
About Restrictive Covenants (Deed Restrictions)
1. I am confused about deed restrictions, Homeowners/Neighborhood Associations, and so on. Who can I contact for answers?
You can call, write or email Lisa Haley with Alliance Association Management with any questions about deed restrictions, homeowners associations, neighborhood associations, architectural control or violation notices. Her phone #, fax #, and email respectively are 512-347-2886, 512-328-6178, and firstname.lastname@example.org. The Alliance Association Management web site is www.allianceonline.net .
2. I have been told that ShadowGlen Residential has a Declaration of Covenants, Conditions and Restrictions (CCR’s) but I am unable to locate a copy. How do I locate one?
You can contact Lisa Haley with Alliance Association Management to request a copy. Her phone #, fax #, and email respectively are 512-347-2886, 512-328-6178, and email@example.com. The Alliance Association Management web site is www.allianceonline.net . (close this FAQ group)
About Residential Service
1. What services does the district provide?
The Travis County MUD No. 2 provides water and wastewater (sewer) services, solid waste (trash) collection, and recycling pickup.
2. How do I apply to set up service and how much does this cost?
There are two items absolutely required for establishing service with Crossroads Utility Services. LLC. These are the notarized application and a security deposit fee. For home owners, a third item providing proof of ownership will be needed if requested. The normal method for initiating service is to apply in person at Crossroads Utility Services, LLC located at 2601 Forest Creek Drive, Round Rock, TX 78665-1232.
The security deposit fee is $100 for a home owner and $200 for a tenant. A letter of credit cannot be used in lieu of the deposit fee and this fee is not transferable to another owner or tenant. The security deposit fee will be refunded when the account is closed and there is no balance due.
If the new owner/tenant does not wish to apply in person, the notarized application with proof of ownership (if requested) can be faxed to 512-246-1900. Once the application is processed, a Crossroads Utility Services representative will contact the applicant with the new account number and the deposit payment can be made by credit card. Also, the notarized application, proof of ownership (if requested), and deposit fee check can be mailed to Crossroads Utility Services, 2601 Forest Creek Drive, Round Rock, TX 78665-1232.
For any questions, please contact Crossroads Utility Services, LLC at 512-246-1400. You may also visit their web site at http://www.crossroadsus.com for more information.
3. What are the district's business hours?
The management offices at Crossroads Utility Services, LLC (the District's utility operator) are open from 8:00 a.m. to 5:00 p.m. Monday through Friday. Emergency service calls to 512-246-1400 are answered 24 hours a day.
4. What do these services cost?
The District's basic service fee includes the water meter with its connection and solid waste pickup/recycling. Charges for water usage are based on the number of gallons used and are broken into several rate categories. Detailed information about the District's residential and commercial policies, rates, fees and service charges may be found in the District's rate order: click here to view District's rate order . See Rates for more information.
5. What about solid waste (trash) pickup?
Solid waste is picked up on Mondays. When you sign up for water service, the District's solid waste contractor (Allied Waste Services) is notified that you are a new customer and will deliver your trash and recycle bin. If you have other questions about trash or recycling call Crossroads Utility Services, LLC at 512-246-1400.
6. Where do I pay my bill?
Your Travis County MUD No. 2 utility payment can be mailed to the address on the bill. You may also pay your bill in person at the offices of Crossroads Utility Services or pay by phone (512-246-1400) using your credit card.
7. When is the water/solid waste bill due?
The bill is due on the 26th day of the month and utility payments can be made with checks, cash, or credit cards. You may call Crossroads Utility Services at 512-246-1400 to pay with your credit card.
8. What does it cost to restore service if it is disconnected?
If your residential utility service is terminated, whether because of customer’s delinquency or upon a customer’s request, the customer will be required to pay all current charges and all past-due amounts, plus the applicable administrative fee, prior to service being reconnected. The administrative fee will be applicable regardless of whether or not service has been physically disconnected. If payment is received prior to 2pm, service is reconnected that day. If payment received after 2pm, the customer will be required to pay the after-hours reconnect fee to obtain same day service. The following fees apply:
|Administrative fee when meter removed.||$100.00|
|Administrative fee when meter not removed.||$40.00|
|After hours reconnect fee (above fee plus)||$35.00|
9. Who do I contact if I have a billing or service question?
Contact Crossroads Utility Services and speak to a customer service representative at 512-246-1400.
10. Who do I contact if I see or suspect a water leak?
Call Crossroads Utility Services at 512-246-1400 and speak to a representative as soon as possible. This facility is supported 7 days/week, 24 hours/day.
11. What about electricity and other services?
Electric services are provided by Bluebonnet Electric Coop Inc. and are not controlled or managed by the district. Other services, such as telephone, cable and residential gas, are likewise provided by local utilities which are distinct and separate from the district. (close this FAQ group)
About Travis County Municipal Utility District No. 2
1. What is the Travis County Municipal Utility District No. 2?
The Travis County Municipal Utility District No. 2 was created on December 13, 1983, for the purpose of providing water, wastewater and storm drainage facilities to serve development within its boundaries.
The District contains a total of 404.1 acres, of which approximately 384.1 acres is developable. The current land plan includes the ultimate development of 1,247 single family lots, approximately twelve acres of commercial development and the amenity center which is located on four acres. Development of single-family lots commenced in May 2002 and to date, a total 648 lots have been developed with water, wastewater and storm drainage facilities. Additionally, approximately 2.3 acres have been developed as the commercial/retail center located at the entrance to the development.
The District includes a portion of the ShadowGlen neighborhood, pool and amenity center, playground, a hike and bike trail, and still has room to grow. Future development may include multi-family residences, an elementary and a middle school.
2. Who runs the district?
You do! The Travis County MUD No. 2 is governed by a Board of Directors. The five elected directors contract with several professional companies to provide management, billing, legal, financial, engineering, maintenance and other services to the District.
3. When does the Board meet?
The Travis County MUD No. 2 Board of Directors meets on the first Wednesday of each month at the offices of Armbrust & Brown, L.L.P., 100 Congress Avenue, Suite 1300, Austin Texas. These meetings are open to the public and begin at noon. (close this FAQ group)
About Travis County Issues
1. Whom do I call if I have a medical or fire emergency?
2. Whom do I call if I suspect vandals or see other suspicious activity?
Travis County Sheriff at 512-794-0845 or 911 if it is an emergency.
3. Who maintains the roads?
Travis County Road Administration and the developer, 2009 XIF, L.L.C.
4. Where do I pay my taxes?
Travis County Tax office assesses and collects the taxes for Travis County MUD No. 2. Their number is 512-854-9473.
5. Who do I call regarding loose/dangerous animals?
Travis County Animal Control. Their phone number is 512-974-2000. (close this FAQ group)
About Hazardous Waste Spills And Pollution
I'm concerned about the environment. What should I do if I see or hear about a waste spill or someone storing hazardous materials in the District?
You can report any pollution concerns or sightings to the State of Texas Spill Reporting Hotline at 1-800-832-8224.
The Texas Commission on Environmental Quality (TCEQ) has a webpage for additional information and resources on spills.
About Parks and Pools
1. When do the swimming pools open?
The ShadowGlen pool will open in May with limited hours and in June will begin with regular hours through the first day of school in August. The pools may have limited hours in the month of September depending on staff availability. The pools hours are posted on the front gate of the pool. Please note that this is a ShadowGlen HOA supported facility and is not owned or controlled by the District.
2. What are the fees and/or charges to swim in the pools?
The homeowner HOA dues cover usage of the pool and you must stay in good standing with the yearly payment of these dues. You are allowed to bring a limited number of guests whenever you use the pool. The pool facility is not owned or controlled by the District.
April 8 2013 At the recent 4/3/2013 board meeting, the board again supported remaining at the current stage 1 water restriction level. Stage 1 restrictions were relaxed at the 7/11/2012 board... Full Story »
February 19 2013 The City of Manor is having a 6 day spring cleanup drive from March 11 thru March 16 but bulk items must be dropped off at the Manor City Yard located at 400 West Parsons Street . Please... Full Story »
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