1. What is the Travis County Municipal Utility District No. 2?

The Travis County Municipal Utility District No. 2 was created on December 13, 1983, for the purpose of providing water, wastewater and storm drainage facilities to serve development within its boundaries.

The District contains a total of 404.1 acres, of which approximately 384.1 acres is developable.  The current land plan includes the ultimate development of 1,247 single family lots, approximately twelve acres of commercial development and the amenity center which is located on four acres.  Development of single-family lots commenced in May 2002 and to date, a total 648 lots have been developed with water, wastewater and storm drainage facilities.  Additionally, approximately 2.3 acres have been developed as the commercial/retail center located at the entrance to the development.

The District includes a portion of the ShadowGlen neighborhood, pool and amenity center, playground, a hike and bike trail, and still has room to grow.  Future development may include multi-family residences, an elementary and a middle school.

2.  Who runs the district?

You do! The Travis County MUD No. 2 is governed by a Board of Directors. The five elected directors contract with several professional companies to provide management, billing, legal, financial, engineering, maintenance and other services to the District.

 3. When does the Board meet?

The Travis County MUD No. 2 Board of Directors meets on the first Wednesday of each month at the offices of Armbrust & Brown, L.L.P., 100 Congress Avenue, Suite 1300, Austin Texas. These meetings are open to the public and begin at noon.    (close this FAQ group)

1. What services does the district provide?

The Travis County MUD No. 2 provides water and wastewater (sewer) services, solid waste (trash) collection, and recycling pickup.

2. How do I apply to set up service and how much does this cost?

There are three items required for establishing service with SouthWest Water Company (SWWC).  These are the notarized application, proof of ownership (for home owners), and a security deposit fee.  The normal method for initiating service is to apply in person at the SWWC located at their Ranch Road office, 9511 Ranch Road 620 North, Austin TX, 78726.

The security deposit fee is $100 for a home owner and $200 for a tenant.  A letter of credit cannot be used in lieu of the deposit fee and this fee is not transferable to another owner or tenant.  The security deposit fee will be refunded when the account is closed and there is no balance due.

If the new owner/tenant does not wish to apply in person, the notarized application with proof of ownership can be faxed to  SWWC at 512-335-0251.  Once the application is processed, a SWWC representative will contact the applicant with the new account number and the deposit payment can be made by credit card.  Also, the notarized application, proof of ownership, and deposit fee check can be mailed to Travis County MUD No. 2, P.O. Box 2661, Cedar Park, TX, 78630-2661.

For any questions, please contact SWWC at 512-219-2295.  You may also visit their web site at http://www.swwc.com/texas-muds/ for more information.

3. What are the district's business hours?

The management offices at SouthWest Water Company (the District's utility operator) are open from 8:00 a.m. to 5:00 p.m. Monday through Friday. Emergency service calls to 335-7580 are answered 24 hours a day.

4. What do these services cost?

The District's basic service fee includes the water meter with its connection and solid waste pickup/recycling.  Charges for water usage are based on the number of gallons used and are broken into several rate categories. Detailed information about the District's residential and commercial policies, rates, fees and service charges may be found in the District's rate order: click here to view District's rate order .  See Rates for more information.

5. What about solid waste (trash) pickup?

Solid waste is picked up on Mondays. When you sign up for water service, the District's solid waste contractor (Allied Waste Services) is notified that you are a new customer and will deliver your trash and recycle bin. However, as a resident of Travis County MUD No. 2, you should call SouthWest Water Co. at 219-2295 and select the new service option if you need more than one trash or recycle container. If you have other questions about trash or recycling also call this number and follow the phone prompts.

6. Where do I pay my bill?

Your Travis County MUD No. 2 utility payment can be mailed to the address on the bill. You may also pay your bill in person at the offices of SouthWest Water Company or pay by phone (512-219-2295) using your credit card.  It is our understanding that SouthWest Water is working on providing an on-line facility for bill payment.

7. When is the water/solid waste bill due?

The bill is due on the 26th day of the month and utility payments can be made with checks, cash, or credit cards.  You may call SouthWest Water Co. at 512-219-2295 to pay with your credit card.  It is our understanding that a facility for paying on-line will be made available in the future.

8. What does it cost to restore service if it is disconnected?

If your residential utility service is terminated, whether because of customer’s delinquency or upon a customer’s request, the customer will be required to pay all current charges and all past-due amounts, plus the applicable administrative fee, prior to service being reconnected.  The administrative fee will be applicable regardless of whether or not service has been physically disconnected.  If payment is received prior to 2pm, service is reconnected that day.  If payment received after 2pm, the customer will be required to pay the after-hours reconnect fee to obtain same day service.  The following fees apply:

9. Who do I contact if I have a billing or service question?

Contact SouthWest Water Company's office and speak to a customer service representative at 512-219-2295.

10. Who do I contact if I see or suspect a water leak?

Call SouthWest Water Company number 512-219-2295 and select the repair/emergency option as soon as possible.  This facility is supported 7 days/week, 24 hours/day.

11.  What about electricity and other services?

Electric services are provided by Bluebonnet Electric Coop Inc. and are not controlled or managed by the district. Other services, such as telephone, cable and residential gas, are likewise provided by local utilities which are distinct and separate from the district.       (close this FAQ group)

1. I am confused about deed restrictions, Homeowners/Neighborhood Associations, and so on. Who can I contact for answers?

You can call, write or email Kevin Simpson with Alliance Association Management with any questions about deed restrictions, homeowners associations, neighborhood associations, architectural control or violation notices.  His phone number is 512-347-2860 or toll free 800-891-6106; fax number 512-328-6178; and his email is ksimpson@allianceonline.net.  The Alliance Association Management web site is www.allianceonline.net .

2. I have been told that ShadowGlen Residential has a Declaration of Covenants, Conditions and Restrictions (CCR’s) but I am unable to locate a copy.  How do I locate one?

You can contact Kevin Simpson with Alliance Association Management to request a copy.  His phone number is 512-347-2860 or toll free 800-891-6106; fax number 512-328-6178; and his email is ksimpson@allianceonline.net.  The Alliance Association Management web site is www.allianceonline.net .       (close this FAQ group)

1. Whom do I call if I have a medical or fire emergency?

Dial 911.

2. Whom do I call if I suspect vandals or see other suspicious activity?

Travis County Sheriff at 512-794-0845 or 911 if it is an emergency.

3. Who maintains the roads?

Travis County Road Administration and the developer, 2009 XIF, L.L.C.

4. Where do I pay my taxes?

Travis County Tax office assesses and collects the taxes for Travis County MUD No. 2. Their number is 512-854-9473.

5. Who do I call regarding loose/dangerous animals?

Travis County Animal Control. Their phone number is 512-974-2000.    (close this FAQ group)

I'm concerned about the environment. What should I do if I see or hear about a waste spill or someone storing hazardous materials in the District?

You can report any pollution concerns or sightings to the State of Texas Spill Reporting Hotline at 1-800-832-8224.
The Texas Commission on Environmental Quality (TCEQ) has a webpage for additional information and resources on spills.

1. When do the swimming pools open?

The ShadowGlen pool will open in May with limited hours and in June will begin with regular hours through the first day of school in August. The pools may have limited hours in the month of September depending on staff availability. The pools hours are posted on the front gate of the pool. Please note that this is a ShadowGlen HOA supported facility and is not owned or controlled by the District.

2. What are the fees and/or charges to swim in the pools?

The homeowner HOA dues cover usage of the pool and you must stay in good standing with the yearly payment of these dues.  You are allowed to bring a limited number of guests whenever you use the pool.  The pool facility is not owned or controlled by the District.